You can still listen in Melon or VIBE even when the app’s cancellation screen cannot end the charge you see. Start with the latest receipt or card statement, the account that bought the plan and its next renewal date. The service shown on your phone is not always the company that collected the payment. A cancellation attempted in the wrong account can leave the actual renewal active.
Match the charge to a subscription record
Search the purchase email and payment history for the plan name, purchase date, amount and seller or store. Then open the same Apple ID, Google Account, Melon account or NAVER/Npay account that made the purchase. If the plan is absent, first check whether you are in another account or looking at a bundled or prepaid plan; do not assume the missing control proves cancellation. Keep the receipt while you ask the named billing owner to identify the charge.
For a Google Play charge, use Google Play’s subscriptions page under the buying Google Account and follow its cancel action. Removing the music app does not cancel Play billing. For an Apple App Store charge, use Apple’s subscription settings under the buying Apple Account. Melon’s own help directs App Store purchasers to Apple for cancellation and refund requests; Melon cannot process that App Store purchase as a direct Melon refund. If the store record is missing, use its support route with the receipt instead of repeatedly changing the music-app login.
For a service-billed Melon plan, use Melon’s plan and payment information or Melon’s help center to distinguish a stop to future recurring payments from an immediate mid-period termination. Melon says product type and use history can change whether a payment cancellation or partial refund is available, and its Google Play/One Store purchases have different mid-period handling. That help entry dates from 2022: check the live product terms and your actual payment screen before assuming its old menu path or a refund amount applies. Melon’s current help center also lists a 1:1 inquiry and 1566-7727 for cases that the account screen does not resolve.
For VIBE/Npay billing, inspect Npay payment history and the current VIBE cancellation/refund help hub. NAVER’s payment help distinguishes ordinary monthly VIBE memberships from annual, bundled, conversion and Apple products; a missing immediate-end control may reflect the product rather than a broken app. Use the help route for the named plan and the actual billing channel. Do not assume a one-click monthly refund for a bundle or store purchase.
Check what changed after pressing cancel
Before leaving the page, record the status and next charge date. “Recurring payment stopped” may leave listening access until the paid period ends; “immediate termination” may end it now and require a separate refund calculation. A refund request is also separate from both. If you were charged again, compare the charge’s timestamp to the cancellation confirmation and ask the issuer named on that receipt to investigate. Keep the confirmation and charge record, and avoid buying a replacement subscription until you know whether the first one is still active.
For example, a traveler cancels a Melon plan in the app, yet a card line says Apple billed the renewal. The useful first question is not whether the Melon button failed; it is whether that button controlled the Apple subscription. Check the Apple Account’s subscription status and purchase record, then use Apple’s support or refund route for that charge. The same test works in reverse when the statement names Melon or Npay rather than an app store.
If a lost phone number prevents service-account access, keep the receipt and ask that service about account recovery. For direct Melon billing, its help-center footer lists melon_info@kakaoent.com as well as the phone line; email is a contact route, not a guarantee of cancellation or an English response. For store billing, work through the purchasing Apple or Google account instead. Send only the identifiers support needs, never a password or one-time verification code.
Last checked: September 29, 2026 KST. The examples illustrate billing checks; no subscription was bought, cancelled or refunded for this article.