Remove your belongings and restore the Dalock unit before requesting termination. Under the terms effective August 28, 2026, the request immediately ends access. Finishing the account takes further steps. If you have already requested termination with goods inside, ask the operator to arrange retrieval before attempting entry.
Work backwards from your next payment date
Check the next automatic payment date and plan removal early enough to complete the required closeout steps. The amendment notice says requesting termination by the previous day prevents the next monthly charge. Take your own dated inventory and empty-unit photos; they help distinguish goods left behind from a billing disagreement.
Dalock’s current terms, Article 16, require restoration first, then an app or website termination request with restoration photos, company approval, and settlement of outstanding costs before the deposit is returned and the contract finally ends. Skipping the procedure can leave occupation fees running. Ask for both the approved end state and the final balance; an access cutoff alone does not establish either.
Check which refund rule applies
The normal monthly route does not refund the paid current month. A separate withdrawal exception applies within seven days of payment only if the facility has not been used at all, including placing goods there. Ask Dalock which route applies to your actual dates and use. A long-term discounted commitment may also carry an early-exit penalty; obtain its calculation before expecting the deposit back in full.
This article concerns ending ongoing storage. Article 14’s same-day contract cancellation is a different route. Save the contract and payment dates so that the operator can identify the applicable process.
Goods trapped after the request
Use the official support channel with the branch, unit, request time and goods still inside. The notice page says customer support moved to KakaoTalk chat on November 19, 2025; ask for the retrieval arrangement, not simply whether the app shows cancellation. If you cannot use that channel, record that access problem and seek an agreed contact route before the next billing date. No published policy confirms a universal phone substitute or automatic restoration of entry.
Keep the operator’s response, removal photos and settlement statement together. If the requested retrieval or account correction remains unresolved, those records show exactly what still needs action rather than merely showing that a cancellation button was pressed.
Dalock terms and amendment notice checked October 5, 2026 KST.