A Lotte Hotels reservation made by phone or another channel may be retrievable on the official lookup page. Choose the exact property and enter the booking number plus the family and first names as written on the guest’s passport. Retrieval is the first step; the property’s reservation office confirms the current booking state.
Use the route that matches the booking channel
Lotte’s current Reservation Details page says reservations made by phone or channels other than the official website and app have been viewable there since May 15, 2025.
The lookup asks for:
- the exact Lotte hotel or resort;
- the booking number;
- family name as written on the passport; and
- first name as written on the passport.
Use the spelling attached to the reservation rather than a nickname or a different romanization. A member booking has a separate route at My Page → Room Reservation History.
The page does not promise that every third-party record will appear.
If the booking number is missing
The page directs a guest who has lost the number to the Lotte Hotels Room Reservation Office. Select the property first and use the reservation contact listed for that hotel or resort; the page publishes different contacts for different properties.
Give the office the property, guest name, expected stay dates and original booking channel so it can identify the correct record. This is an inquiry path, not a promise that a booking will be found or that identity checks can be bypassed.
A lookup result is not the final confirmation
The same page tells guests to contact the hotel reservation office for reservation confirmation. A retrieved record does not by itself prove that a phone change or cancellation is reflected at the property, that every term is unchanged, or that a refund has been approved.
If the reservation was changed or cancelled by phone, ask the property to confirm the current room, dates, guest name and status. The page lists a September 1, 2026 notice that phone-in changes or cancellations may not appear in My Page; an older online record should not settle that question.
Before rebooking, ask the property whether the original reservation remains active and whether any payment is attached to it. If an urgent stay is still needed, use only independently confirmed accommodation whose access and payment conditions work for the guest; this does not promise reimbursement for either booking. Save the lookup result and the property’s confirmation separately. If the record is found but the disagreement concerns cancellation terms, this Korea hotel booking cancellation guide explains the evidence to preserve; it does not replace the Lotte property’s decision.
Lotte Hotels & Resorts reservation lookup guidance checked October 6, 2026 KST.